Frequently asked questions
Here are the answers to some of the questions you might have about staying in Poltor Cottage:
What are the arrival and departure times? Can I arrive early or leave late?
You can arrive any time after 4.00pm on the first day of your stay. On your last morning of your holiday the cottage must be vacated no later than 10.00am. It is not usually possible to arrive early or leave later as we need to prepare the cottage for our next guests. If the cottage has not been used prior to your stay, it will be possible to arrive earlier; we will advise you of this prior to your arrival.
Is there free WiFi?
The property is usually provided with wireless internet access for reasonable and proper personal use by guests. The cost of such reasonable use is included within the rental.
Is smoking allowed inside the cottage?
Smoking is NOT allowed in the cottage.
Do you allow pets?
Well trained dogs are accepted in Poltor Cottage on the condition that they are not allowed upstairs, in the downstairs bedroom or on the furniture downstairs, nor left unattended in the accommodation. There is a stair gate provided to prevent pets from going upstairs or in the downstairs bedroom. We ask that guests fully clean up behind any accidents that do occur in the cottage and garden. Up to two dogs are permitted at the cottage. There is a £10 additional charge per dog per week. This is to cover any extra cleaning required. Additional dogs may be allowed at the Owner’s discretion for an extra charge; please contact the owner directly. Cats are also welcome.
Is there an enclosed garden?
The back garden of the cottage backs onto open fields, separated by a small grassy bank and wire fence. To the right, the garden opens out onto the property owner's drive-way which is gated. The front of the cottage is fully enclosed with high Cornish stone walls and a gate.
Where can I park?
There is parking for one large or two small cars in front of the cottage on a private driveway. Parking can also be provided on the owner’s private driveway which is adjacent to the cottage.
What equipment will be included at the cottage?
Our detailed guest information sheet will be sent to you on receipt of the full balance payment. This will detail what is provided in the cottage, but if you have any specific requirements please contact us. All bed linen, towels, beach towels and tea towels are provided.
Will there be any further costs to pay on arrival in terms of heating etc.?
We do not charge extra for water, heating or energy. There will be no additional costs for your stay.
The cottage sleeps up to four but can we book with an additional small child/baby?
Yes. The double bedrooms both have sufficient space for a cot. We can provide a cot which can also be converted into a small bed for a child up to the age of 4. A mattress and waterproof sheet is provided; please bring your own cot bedding. We can also provide a high-chair. There is a fixed stair-gate at the bottom of the stairs.
Can extra guests stay overnight?
Only the number listed on the booking may stay overnight.
Is the cottage suitable for disabled visitors?
Unfortunately the cottage may be difficult for wheelchair users. Guests with mobility issues would be able to use the downstairs bedroom and bathroom. Please call us if you would like to discuss accessibility.
Do I have to clean the cottage before I leave?
We do not want you to spend your holiday time cleaning but we do respectfully ask that you leave the cottage tidy.
Do you take a damage deposit?
We take a damage deposit of £150. By making a booking you agree to accept responsibility for any damage caused by you or any member of your party and you agree to pay any costs incurred as a result. We don’t mind the odd broken glass or crockery, but if you do break something, or notice damage or items missing, please let us know so that the item can be replaced before the arrival of our next guests. The cottage will be checked during changeover and you may be charged for any loss or damage found.
Who do I contact if I have a problem whilst at the cottage?
The owners of the cottage live on the adjacent property and can be contacted if you have any problems whilst at the cottage.
Is there good public transport?
There is a bus stop a short walk from the cottage which links to Lostwithiel and St Austell. Par Railway Station is a 6 minute drive; there are regular trains from Par to London Paddington, via Plymouth and Exeter. The Atlantic Coast Line runs from Par to Newquay - a 50 minute train journey through stunning countryside.
Are there shops nearby?
There is a large Co-op in St Blazey, approximately 5 minutes drive from the cottage. There is a Lidl and Tesco superstore in St Austell, approximately 10 minutes drive from the cottage. There is a Butchers, Village store, Fish and Chip shop and Chinese Takeaway and Public House in Tywardreath which is a 5 minutes' drive away.
We would like to bring our bikes. Do you have bike storage?
Yes. Please let us know when you book.
Do I need travel insurance?
We recommend that you strongly consider getting travel insurance before you stay. A good policy will cover cancellation of your booking due to reasons beyond your control. Some policies even cover adverse travel and road conditions. This is worth considering, as we cannot be held liable for reasons outside of our control that prevent you from accessing the property. We also recommend your policy covers you for personal liability claims in case of accidental damage.
Do you offer short breaks?
We are unable to offer short breaks.